Billing & Subscription
Manage your subscription plan, credits, payment methods, and invoices.
Accessing Billing
Go to Settings > Billing (Owner only).
Plans & Pricing
Expedify is billed in Indian Rupees (₹). Choose a plan billed monthly or yearly (yearly is discounted).
| Plan | Price (₹/month) | Credits/month | Max users |
|---|---|---|---|
| Free | ₹0 | 0 | — |
| Starter | ₹1,990 | 20,000 | 3 |
| Growth | ₹4,999 | 50,000 | 5 |
| Professional | ₹13,999 | 150,000 | 10 |
| Enterprise | ₹39,999 | 500,000 | Unlimited |
View the full feature comparison at Settings > Billing before choosing or changing a plan.
Free Trial
New organizations start with a 15-day free trial. During the trial you receive the trial credits included with the plan you are evaluating. When the trial ends, continue on a paid plan to keep access.
Credits
Credits are the unit of consumption for usage-based features across Expedify.
Monthly Credit Allowance
Each plan includes a fixed number of credits per billing cycle (see the table above). Usage consumes credits according to billing rates, for example:
- Voice calls — per minute
- SMS — per segment
- Email — per email
- WhatsApp — per message
- LLM — per 1,000 tokens
Usage is tracked per resource type. See Usage & Credits for real-time consumption and usage-by-integration breakdowns.
Credits Do Not Carry Forward
Important: Unused credits do not roll over. On every billing-cycle renewal, your
credits_balanceresets to the plan's included credits — any credits left unused in the previous cycle expire.
If you regularly run out of credits before the cycle ends, upgrade to a higher plan or purchase a top-up package.
Top-Up Credit Packages
When you need extra credits within a cycle, buy a one-time top-up. Top-up credits are separate from plan credits and are added on top of your monthly allowance.
| Package | Credits | Price |
|---|---|---|
| Small | 5,000 | ₹499 |
| Medium | 15,000 | ₹1,299 |
| Large | 50,000 | ₹3,999 |
| Enterprise | 150,000 | ₹9,999 |
To purchase: go to Billing, open Top-Up Credits, choose a package, and complete payment.
Payment Methods
Payments are processed securely via Razorpay.
Add a Payment Method
- Click Payment Methods
- Click Add Card
- Enter your details
- Save
Supported payment options:
- Cards (credit/debit)
- UPI
- Netbanking
Default Payment
Set a default method for renewals:
- Find the payment method
- Click Set as Default
Remove a Method
- Find the payment method
- Click Remove
You cannot remove the last payment method while a subscription is active.
Invoices
View Invoices
See your full billing history with invoice date, amount, status, and a PDF download.
Invoice Details
Each invoice shows:
- Billing period
- Plan charges
- Top-up / usage charges
- GST
- Total
Download
Click Download to get a PDF invoice. Invoices include GST.
Billing Address & Tax ID
Keep your billing details accurate for compliant invoicing:
- Go to Billing
- Click Billing Address
- Enter company name, address, and GST number
- Save
For tax-exempt status, contact support.
Upgrade, Downgrade & Cancel
Upgrade
- Go to Billing
- Click Upgrade
- Select the new plan
- Confirm payment
Upgrades take effect immediately. A mid-cycle upgrade adds prorated credits for the remainder of the current cycle.
Downgrade
- Go to Billing
- Click Change Plan
- Select a lower plan
- Confirm
Downgrades take effect at the start of the next billing cycle. Review user and feature limits before downgrading.
Cancel Subscription
- Go to Billing
- Click Cancel Subscription
- Provide feedback (optional)
- Confirm
After cancellation, access continues until the end of the current paid period. Data is retained for 30 days, and you can reactivate anytime.