Support
Get help when you need it.
Support Options
Documentation
You're here! Browse guides for answers.
In-App Chat
- Click chat bubble (bottom-right)
- Ask your question
- Get AI-assisted answers
- Escalate to human if needed
Email Support
Contact: support@expedify.ai
Response times:
- Starter: 48 hours
- Professional: 24 hours
- Enterprise: 4 hours
Phone Support
Call: +91 98719 90385
Available:
- Monday-Friday
- 9 AM - 6 PM IST
Book a Call
Schedule a meeting: calendly.com/expedify
Support Tickets
Creating a Ticket
- Go to Settings > Support
- Click New Ticket
- Fill in:
- Subject
- Category
- Description
- Screenshots (optional)
- Submit
Ticket Categories
| Category | Use For |
|---|---|
| Bug report | Something broken |
| Feature request | New functionality |
| How-to question | Need guidance |
| Billing | Payment issues |
| Account | Access problems |
Ticket Status
| Status | Meaning |
|---|---|
| Open | Submitted, waiting |
| In Progress | Being investigated |
| Waiting on You | Need your input |
| Resolved | Issue fixed |
| Closed | Ticket completed |
Viewing Tickets
See all your tickets:
- Open tickets
- Resolved history
- Updates and responses
Providing Good Information
For Bug Reports
Include:
- What you were doing
- What you expected
- What happened instead
- Steps to reproduce
- Screenshots/recordings
For Feature Requests
Include:
- What you want to do
- Why it's important
- How you'd use it
- Current workaround (if any)
Self-Service Resources
Knowledge Base
Search common questions and answers.
Video Tutorials
Watch step-by-step guides.
API Documentation
Technical reference for developers.
Status Page
Check system status: status.expedify.ai
Enterprise Support
Enterprise customers get:
- Dedicated success manager
- Priority support queue
- Custom training sessions
- Quarterly business reviews
- SLA guarantees
Community
User Forum
Connect with other users:
- Ask questions
- Share tips
- Feature voting
Webinars
Regular training sessions:
- Product updates
- Best practices
- Q&A sessions
Feedback
We love feedback!
- Feature suggestions
- UI/UX improvements
- Documentation gaps
Submit via Settings > Support > Feedback.
Emergency Contact
For critical issues (system down, security):
- Email: urgent@expedify.ai
- Phone: +91 98719 90385
24/7 for enterprise customers.