Usage Statistics
Track your organization's usage of Expedify features, monitor limits, and optimize your subscription.
Overview Dashboard
View key usage metrics at a glance:
- Active Users: Monthly active users count
- Storage Used: Data storage consumption
- API Calls: Monthly API request count
- Workflows Executed: Monthly workflow runs
- Emails Sent: Campaign emails delivered
- WhatsApp Messages: Messages sent via WhatsApp
Usage Categories
User Activity
- Active Users: Users who logged in this month
- Inactive Users: Users who haven't logged in recently
- Login Frequency: Average logins per user
- Session Duration: Average time spent in platform
- Feature Usage: Which features users access most
CRM Usage
- Total Contacts: Number of contact records
- New Contacts: Contacts added this month
- Total Companies: Company records count
- Total Deals: Deals in pipeline
- Tasks Created: Tasks added this month
Campaign Activity
- Emails Sent: Total emails delivered
- Email Opens: Open rate metrics
- Email Clicks: Click-through rates
- WhatsApp Sent: WhatsApp messages delivered
- SMS Sent: Text messages sent
Workflow Execution
- Total Executions: Workflow runs this month
- Success Rate: Percentage of successful runs
- Failed Executions: Number of failures
- Average Duration: Time per workflow run
- Most Used Workflows: Top 10 workflows by runs
API Usage
- Total Requests: Monthly API calls
- Requests by Endpoint: Usage breakdown
- Average Response Time: API performance
- Error Rate: Failed requests percentage
- Top API Keys: Usage by API key
Storage Metrics
- Total Storage: GB used across all data
- Contacts Storage: Contact data size
- Files Storage: Uploaded files size
- Attachments: Email/chat attachments
- Backups: Backup data size
Integration Usage
- Active Integrations: Connected services
- Integration Calls: API calls to integrations
- Email Provider: Emails via each provider
- WhatsApp Provider: Messages via each BSP
- Calendar Sync: Calendar events synced
Plan Limits & Quotas
Monitor usage against your plan limits:
Current Plan
- Plan Name: Your subscription tier
- Billing Cycle: Monthly/Annual
- Renewal Date: Next billing date
- Plan Status: Active/Trial/Expired
Limits Monitoring
| Resource | Used | Limit | % Used |
|---|---|---|---|
| Contacts | 5,000 | 10,000 | 50% |
| Storage | 2.5 GB | 10 GB | 25% |
| API Calls | 450 | 1,000/hr | 45% |
| Workflows | 8,000 | 10,000/mo | 80% |
| Emails | 7,500 | 10,000/mo | 75% |
Alerts
- Yellow Warning: 75% of limit reached
- Red Alert: 90% of limit reached
- Exceeded: Over limit - action needed
Historical Trends
View usage trends over time:
Time Periods
- Last 7 Days: Recent activity
- Last 30 Days: Monthly trends
- Last 90 Days: Quarterly overview
- Last 12 Months: Annual analysis
- Custom Range: Select date range
Trend Charts
- User Growth: Active users over time
- CRM Growth: Contacts/companies added
- Campaign Volume: Emails/WhatsApp sent
- Workflow Activity: Executions per day
- API Usage: Requests over time
Team Usage Breakdown
See usage by team or user:
By Team
- Sales Team: CRM and campaign usage
- Marketing Team: Campaign and workflow usage
- Support Team: Ticket and task usage
- Operations: Admin and integration usage
By User
- Top Users: Most active team members
- Feature Usage: Features used per user
- Workflows Created: Workflows by creator
- API Keys: Usage by API key owner
Export Reports
Download usage data for analysis:
Report Types
- User Activity Report: Login and feature usage
- CRM Usage Report: Contacts, companies, deals
- Campaign Report: Email/WhatsApp analytics
- Workflow Report: Execution logs
- API Report: API call logs
- Billing Report: Usage for billing period
Export Formats
- CSV: Import into Excel/Sheets
- PDF: Shareable summary report
- JSON: Raw data for analysis
Scheduling
- One-Time: Download now
- Daily: Email report every day
- Weekly: Email report every Monday
- Monthly: Email on 1st of month
Usage Optimization
Tips to optimize your usage:
Reduce API Calls
- Use webhooks instead of polling
- Cache frequently accessed data
- Batch operations when possible
- Implement smart rate limiting
Manage Storage
- Archive old contacts/deals
- Delete unused files
- Compress attachments
- Clean up duplicate records
Optimize Workflows
- Review failed executions
- Optimize long-running workflows
- Consolidate similar workflows
- Use conditional logic to reduce runs
Email Efficiency
- Clean email lists regularly
- Segment audiences for targeting
- Use email templates
- Monitor bounce/spam rates
Plan Upgrade Recommendations
Based on your usage, we may recommend:
Approaching Limits
"Your contact limit is at 85%"
- Upgrade to Professional plan (50,000 contacts)
- Add contact pack (additional 10,000)
- Archive inactive contacts
Frequent Overages
"You've exceeded API limits 3 times this month"
- Upgrade to higher tier
- Purchase add-on pack
- Optimize API usage
Growth Trajectory
"Your usage is growing 20% monthly"
- Consider annual plan for savings
- Upgrade now to avoid interruption
- Take advantage of growth discounts
Alerts & Notifications
Set up usage alerts:
Alert Triggers
- 75% of Limit: Yellow warning
- 90% of Limit: Orange alert
- 100% of Limit: Red critical alert
- Overage: Exceeded limit notification
Notification Channels
- Email: Send to admins/owners
- In-App: Dashboard notification
- Slack: Post to Slack channel
- Webhook: Trigger custom webhook
Best Practices
- Monitor Weekly: Check usage every week
- Set Alerts: Get notified before hitting limits
- Review Trends: Analyze monthly trends
- Plan Ahead: Upgrade before hitting limits
- Optimize Usage: Follow optimization tips
- Archive Old Data: Keep active data lean
- Review Integrations: Disable unused integrations
- Clean Up: Remove inactive users and workflows
Troubleshooting
Usage seems incorrect?
- Refresh the page for latest data
- Check selected date range
- Wait for next sync (every 15 minutes)
- Contact support if persists
Approaching limits?
- Review optimization tips above
- Consider plan upgrade
- Archive/delete unused data
- Reduce API polling frequency
Need more resources?
- Visit Settings → Billing to upgrade
- Purchase add-on packs for specific resources
- Contact sales for custom enterprise plans
Support
Need help understanding your usage? Contact us through Settings → Support.
Next Steps
- ✅ Review Current Usage - Check your metrics
- ✅ Set Up Alerts - Get notified of limits
- ✅ Optimize Usage - Follow best practices
- ✅ Plan Upgrade - If approaching limits
- ✅ Export Reports - For analysis and records
Monitor wisely and grow efficiently!