Date & Time Settings
Configure how dates and times are displayed across your organization. These settings apply to all users and ensure consistent formatting in the interface, reports, and exports.
Overview
Date & Time settings control:
- Timezone: Organization's default timezone for timestamps and scheduling
- Date Format: How dates are displayed (MM/DD/YYYY, DD/MM/YYYY, etc.)
- Time Format: 12-hour or 24-hour clock
- First Day of Week: Start of calendar week (Sunday or Monday)
- Number Format: Decimal and thousand separators
Accessing Date & Time Settings
- Go to Settings → Admin
- Click on Date & Time tab
- Configure your preferred formats
Note: Only Owners and Admins can modify these settings.
Timezone
Setting Organization Timezone
Your organization's timezone affects:
- Workflow Scheduling: When scheduled workflows execute
- Reports: Timestamp display in analytics and reports
- Campaign Delivery: When email/SMS campaigns are sent
- Voice Call Scheduling: Outbound call timing
- Webhook Timestamps: Event timestamps in outgoing webhooks
How to Change:
- Click the Timezone dropdown
- Search or scroll to find your timezone
- Click Save Changes
Common Timezones:
America/New_York(EST/EDT)America/Los_Angeles(PST/PDT)Europe/London(GMT/BST)Asia/Kolkata(IST)Asia/Dubai(GST)Australia/Sydney(AEST)
Important: Changing timezone does NOT reschedule existing workflows. Update scheduled workflows manually after timezone changes.
Date Format
Choose how dates appear throughout the platform.
Available Formats
| Format | Example | Common In |
|---|---|---|
| MM/DD/YYYY | 06/08/2026 | United States |
| DD/MM/YYYY | 08/06/2026 | UK, Europe, India |
| YYYY-MM-DD | 2026-06-08 | ISO 8601, Technical |
| DD.MM.YYYY | 08.06.2026 | Germany, Russia |
| DD-MM-YYYY | 08-06-2026 | Alternative format |
Where Date Format Applies
- Contact/Company/Deal cards
- CRM list views (Created, Updated columns)
- Workflow execution timestamps
- Campaign send dates
- Report date ranges
- Exported CSV/Excel files
How to Change:
- Select your preferred format from the Date Format dropdown
- Click Save Changes
- Refresh the page to see changes
Time Format
Choose between 12-hour (AM/PM) or 24-hour clock.
Format Options
| Format | Example | Description |
|---|---|---|
| 12-Hour (AM/PM) | 2:30 PM | Common in US, UK, India |
| 24-Hour | 14:30 | Common in Europe, Military time |
Where Time Format Applies
- Workflow execution times
- Voice call logs (start/end times)
- Email/WhatsApp message timestamps
- Analytics dashboards
- Scheduled campaign times
- Audit logs
How to Change:
- Toggle between 12-Hour and 24-Hour
- Click Save Changes
First Day of Week
Set which day starts the calendar week.
Options
| Setting | Description | Common In |
|---|---|---|
| Sunday | Week starts Sunday, ends Saturday | US, Canada, Japan |
| Monday | Week starts Monday, ends Sunday | Europe, India, Australia |
Where This Applies
- Calendar views (workflow scheduler, campaigns)
- Date pickers throughout the platform
- Weekly analytics reports (week-over-week metrics)
- Task due dates (weekly grouping)
How to Change:
- Select Sunday or Monday
- Click Save Changes
Number Format
Configure how numbers are displayed with decimal and thousand separators.
Format Options
| Format | Example | Common In |
|---|---|---|
| 1,234.56 (US) | Comma for thousands, period for decimal | United States |
| 1.234,56 (EU) | Period for thousands, comma for decimal | Germany, France, Spain |
| 1 234.56 (Space) | Space for thousands, period for decimal | International |
| 1234.56 (None) | No thousand separator | Technical contexts |
Where Number Format Applies
- Deal values and amounts
- Product prices
- Analytics metrics (revenue, counts)
- Custom CRM fields (number type)
- Exported reports
How to Change:
- Select your preferred number format
- Click Save Changes
Currency Settings
While currency is set per organization, number format affects how currency is displayed.
Example
If your currency is USD and number format is US:
- Amount:
$1,234.56
If your currency is EUR and number format is EU:
- Amount:
€1.234,56
Note: Currency symbol is set in My Business settings.
Best Practices
Setting Initial Configuration
When setting up your organization:
- Set timezone to your primary business location
- Match date format to your region's standard
- Choose time format your team is familiar with
- Set first day of week to match local calendars
- Test workflows after changing timezone
Multi-Region Organizations
If your team spans multiple regions:
- Pick one standard: Use the format of your HQ or largest office
- Train users: Explain the chosen format to avoid confusion
- Document it: Add to onboarding materials
- Consider ISO 8601: YYYY-MM-DD is internationally understood
Timezone Best Practices
- Don't change frequently: Causes confusion with scheduled workflows
- Update workflows: After timezone change, check scheduled workflows
- Test campaigns: Verify email/SMS campaigns send at correct local times
- Daylight saving: System auto-adjusts for DST transitions
Impact of Changes
Immediate Effects
Changes apply instantly to:
- New timestamps (created from now on)
- Interface display (after page refresh)
- Reports generated after change
No Effect On
- Historical data (past timestamps remain in original format internally)
- Exported files already downloaded
- Webhooks already sent
Requires Manual Update
- Scheduled Workflows: Reschedule if timezone changed
- Campaign Send Times: Update if timezone changed
Troubleshooting
Dates Showing in Wrong Format
Issue: Dates still show old format after changing settings
Solutions:
- Hard refresh: Press
Cmd+Shift+R(Mac) orCtrl+Shift+R(Windows) - Clear cache: Clear browser cache and reload
- Check user settings: Some date displays may use browser locale
Scheduled Workflows Running at Wrong Time
Issue: Workflows execute at unexpected times
Solutions:
- Check timezone: Verify organization timezone in Date & Time settings
- Update schedules: Edit workflow trigger times after timezone change
- Use UTC: For critical schedules, note the UTC equivalent
Number Format Not Applying
Issue: Numbers show with wrong separators
Solutions:
- Refresh page: Number format requires page reload
- Check field type: Ensure field is set to "Number" type
- Re-export: Regenerate reports/exports after format change
Related Settings
- My Business: Organization name, currency, logo
- Notifications: Personal notification preferences
- My Account: Individual user settings
FAQ
Q: Can individual users set their own timezone? A: No, timezone is organization-wide. All users see times in the org's configured timezone.
Q: Will changing timezone affect past workflow execution times? A: Display times will update, but the actual execution happened when it happened. Historical data integrity is preserved.
Q: What happens during daylight saving time transitions? A: The system automatically adjusts for DST. Workflows scheduled for ambiguous hours (e.g., 2:30 AM on spring-forward day) execute based on standard time rules.
Q: Can I use different date formats for different modules? A: No, date format is consistent across the entire platform for clarity.
Q: How do I know which timezone my organization is using? A: Check Settings → Admin → Date & Time. The current timezone is displayed at the top.
Need Help? Contact support at support@expedify.ai or use the in-app chat.