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Vobiz Voice Integration

Connect Expedify with Vobiz to make and receive AI-powered voice calls in just a few steps.

What You'll Need​

  • Vobiz account with login credentials
  • At least one phone number (DID) purchased in Vobiz
  • Your Expedify organization access

Part 1: Outbound Calling Setup​

Step 1: Access Expedify Integrations​

  1. Log into your Expedify dashboard
  2. If you have multiple organizations, select the one where you want to connect Vobiz
  3. Go to Settings in the left sidebar
  4. Click Integrations
  5. Click Add Integration button
  6. Find and select Vobiz Voice

Step 2: Get Your Vobiz Credentials​

  1. Open a new tab and go to Vobiz Console
  2. Log in with your Vobiz credentials
  3. Click your Profile icon (top right)
  4. You'll find:
    • Auth ID - Copy this
    • Auth Token - Copy this

Step 3: Configure the Integration​

Back in Expedify:

  1. Integration Name: Give it a name (e.g., "Vobiz Sales")
  2. Auth ID: Paste the Auth ID from Vobiz
  3. Auth Token: Paste the Auth Token from Vobiz

Step 4: Add Your Caller ID​

  1. Go back to Vobiz Console
  2. Click Numbers or DID in the left menu
  3. You should see your purchased phone numbers
    • If you don't have a number, click Buy New DIDs to purchase one
  4. Copy your phone number
  5. Back in Expedify, click Add Caller ID
  6. Paste the phone number
  7. Give it a label (e.g., "Sales AI")
  8. Toggle Make Default if you want this as your primary number
  9. Enable Call Recording if needed
  10. Enable Transcription and select Expedify Transcriber

Step 5: Test the Integration​

  1. Click Create Integration
  2. You'll see your integration in Active Integrations
  3. Click Test Call button
  4. Enter a phone number to test
  5. Click Make Test Call
  6. You should receive a call immediately

✅ Success! You can now make manual and AI-powered outbound calls.

Part 2: Inbound Calling Setup​

To receive incoming calls, you need to connect Expedify's webhook URLs to your Vobiz application.

Step 1: Get Webhook URLs from Expedify​

  1. In Expedify, go to Settings > Integrations
  2. Find your Vobiz integration
  3. Copy the Inbound Call URL
  4. Copy the Status Callback URL

Step 2: Create Vobiz Application​

  1. Go to Vobiz Console
  2. Click Voices in the left menu
  3. Click Applications
  4. Click Create New Application
  5. Name it (e.g., "Expedify Inbound Calls")
  6. Paste the Inbound Call URL from Expedify
  7. Paste the Status Callback URL from Expedify
  8. Click Create Application

Step 3: Attach Your Phone Number​

  1. In the application you just created, click Attach Number
  2. Select the phone number you want to use for inbound calls
  3. Click Attach
  4. Refresh the page - you should see the number attached

✅ Done! Your Vobiz number is now connected to Expedify for inbound calls.

What You Can Do Now​

Manual Calling​

  • Go to any contact in your CRM
  • Click the phone icon
  • Make calls directly from Expedify

AI Voice Agents​

  • Create workflows with Make Voice Call node
  • Select your Vobiz integration
  • Build AI-powered calling campaigns

Inbound Call Handling​

  • Incoming calls automatically appear in Expedify
  • Route calls to workflows
  • Use AI agents to handle calls
  • Record and transcribe conversations

Features​

  • Outbound Calling: Make manual or automated voice calls
  • Inbound Call Routing: Receive and route incoming calls to workflows
  • AI Voice Agents: Connect with AI-powered voice conversations
  • Call Recording: Record all calls automatically
  • Transcription: Get real-time transcripts of conversations
  • Bidirectional Streaming: Real-time audio streaming for AI interactions
  • Multiple Caller IDs: Add and manage multiple phone numbers

Troubleshooting​

Test call fails?

  • Double-check your Auth ID and Auth Token
  • Ensure your Vobiz account is active
  • Verify you have sufficient balance in Vobiz

Inbound calls not working?

  • Verify webhook URLs are correctly pasted in Vobiz application
  • Check that the phone number is attached to the application
  • Refresh the Vobiz console to see updated settings

Call quality issues?

  • Check your internet connection
  • Verify Vobiz service status
  • Contact Vobiz support for network issues

Support​

  • Expedify Support: Contact us through your dashboard
  • Vobiz Support: Vobiz Help Center
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